FAQ

  • What is Direct Primary Care (DPC)?

    Direct Primary Care is a membership-based healthcare model where you pay a flat monthly fee—usually less than your phone bill. This includes in-person visits, virtual care, and ongoing management without the need for insurance, billing codes, or copays. Did we mention that as long as we’re open, we don’t limit these either?

  • Where are you located?

    Northwest Direct Primary Care & Headache will be located in Spokane, Washington, and proudly serves patients throughout Eastern Washington. However, we are still in the process of finalizing a location. The website and Google Maps will be updated as soon as we have a location.

  • Do I need insurance to join?

    Technically, no. We don’t bill insurance at all. The only circumstance we use insurance is for expensive medications or imaging that you would prefer to have covered by insurance.

    However, we do recommend that patients maintain some form of insurance for services that fall outside the scope of primary care—such as hospitalizations, surgery, specialist visits, or advanced imaging. Many of our patients opt for high-deductible insurance plans, which are often more affordable and can be paired with Health Savings Accounts (HSAs) or Flexible Spending Accounts (FSAs). These accounts allow you to set aside pre-tax dollars for medical expenses—including your membership in some cases.

    By combining a Northwest DPC membership with a high-deductible or catastrophic insurance plan, you may significantly reduce your total healthcare spending while gaining much faster, more personalized access to your physician for everyday care.

  • How much does membership cost?

    Our membership is $120/month. There are no enrollment fees, hidden charges, or surprise bills. You can cancel any time.

    What’s included with membership?

    Unlimited visits (in-person or virtual)

    Same- or next-day scheduling

    30–60 minute appointments

    Chronic disease management

    Urgent care, headache care, and HIV management (without a new specialist needed)

    Deeply discounted labs and prescriptions

    Direct messaging with your doctor during business hours

    Preventive care, annual exams, and wellness planning

    Access to in-clinic procedures (some at no extra cost)

    See the full list of services included »

  • Can I message my doctor directly?

    Yes, members can message Dr. Stewart directly during business hours. After-hours messages will be answered the next business day.

  • Do you offer after-hours care?

    Unfortunately, any urgent concerns after hours that cannot wait until the next business day should go to urgent care or the Emergency Room (Chest pain, stroke-like symptoms, trauma). For things that can wait, members can message us and be seen within the next 1-2 business days for urgent care needs.